Your information
Privacy & cookies.
How Pro Design Consultancy Ltd uses personal information when you visit this website or contact us.
Last updated: 6 October 2026
Who we are
Pro Design Consultancy Ltd (PDCL) is responsible for personal information collected through this website and our business enquiries.
Rear Barn, The Brookdale Centre, Knutsford, Cheshire, WA16 0SR.
Email: info@pro-dcl.com
Telephone: 01925 393630
Information we collect
When you contact us, we receive the information you provide, such as your name, business, email address, telephone number and the details of your enquiry. Please only send information relevant to your request.
Our website and hosting services may record technical information such as page requests, timestamps, browser and device information, network information and errors. Microsoft Azure Application Insights helps us understand website performance and usage.
Why we use your information
- To respond to enquiries, arrange product demonstrations and discuss projects or subscriptions.
- To take steps at your request before entering a contract, and to deliver and administer agreed services.
- To operate, protect, diagnose and improve our website and business systems.
- To meet legal obligations and keep appropriate business records.
We rely on contractual necessity when handling steps towards, or performance of, a contract; legitimate interests for ordinary business communication, website operation and security; legal obligations where required; and consent where applicable, including for optional marketing or cookie uses that require it.
Cookies and performance statistics
Cookies are small files stored on your device. Similar technologies may also store information in your browser. Some support website functionality or remember a preference. Others help us understand how the website is used.
We use Microsoft Azure Application Insights for performance and usage statistics, such as visits, page loading, browser information and technical errors. Its identifiers can distinguish browsers and group activity into sessions; they are not your name or email address.
| Cookie or storage | Purpose | Duration |
|---|---|---|
ai_user |
Application Insights browser identifier, used to recognise returning browser activity. | Persistent; the expiry depends on the Application Insights configuration. |
ai_session |
Application Insights session identifier, used to group activity during a visit. | Short-lived and renewed during activity; the expiry depends on configuration. |
| Cookie preference storage | Remembers whether you have dismissed the cookie notice. | Determined by the website settings; removed when you clear the relevant browser storage. |
Cookie names may have prefixes or suffixes depending on the configuration. Necessary hosting or security cookies may also be used to provide and protect the website.
Your cookie choices
You can delete or block cookies through your browser settings. Contact us if you wish to object to performance or usage statistics or need help understanding your options. Blocking necessary cookies may affect some website features.
For more information about the technology, see Microsoft Application Insights documentation and the Microsoft privacy statement.
Sharing and international processing
Information may be processed by suppliers that help us deliver our website and services, including Microsoft Azure for hosting and Application Insights. We may share information with professional advisers or authorities where necessary for our business or a legal obligation.
Some suppliers operate internationally. Where personal information is transferred outside the UK, applicable data protection safeguards are required, such as adequacy arrangements or appropriate contractual protections. Contact us for information about processing relevant to your enquiry or service.
How long we keep information
We keep personal information for as long as reasonably needed for its purpose, including handling enquiries, delivering services, meeting record-keeping obligations and resolving disputes. Retention depends on the type of information and our legal and operational needs. Contact us for the period that applies to your information.
Your rights
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction or transfer, and you may object to processing. Where we rely on consent, you can withdraw it at any time without affecting earlier lawful processing.
Contact info@pro-dcl.com to exercise a right or raise a concern. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Other websites and services
This notice covers the PDCL company website and business enquiries. Subscription products and client projects may have their own privacy information and contractual arrangements. Links to other websites are subject to those websites’ privacy notices.
Updates to this notice
We may update this notice as our website, services or legal requirements change. The date at the top identifies the latest version.